A Hollywood, Florida-based auto dealer, Hollywood Auto Brokers, has come under fire amidst accusations of taking customers' money without delivering the promised vehicles. This is not the first time such allegations have been leveled against the dealership.
Recent Allegations
On July 2, 2024, Local 10 News reported on the case of a victim who paid Hollywood Auto Brokers $6,000 for a used vehicle but never received the car or a refund. According to the victim, the dealership provided excuses for the delay, claiming that the vehicle was in transit from another state. However, after multiple unsuccessful attempts to contact the dealership, the victim realized they had been scammed.
History of Complaints
This incident is not an isolated case. Local 10 News has previously reported on similar allegations against Hollywood Auto Brokers, with numerous customers claiming that the dealership took their money without delivering the promised vehicles. In 2022, a customer filed a complaint with the Broward County Sheriff's Office, alleging that the dealership failed to deliver a vehicle after collecting $30,000.
Customers' Plight
The victims of these alleged fraudulent practices have suffered significant financial and emotional distress. Many have reported losing thousands of dollars, while others have been left without a reliable mode of transportation. The victims have attempted to resolve the issues with the dealership, but their efforts have been met with indifference and unanswered calls.
Legal Action and Investigations
In light of these allegations, the Broward County Sheriff's Office is actively investigating the matter. The Florida Department of Motor Vehicles (DMV) has also launched an investigation into the dealership's practices. Hollywood Auto Brokers has not responded to requests for comment from Local 10 News or other media outlets.
Warning to Consumers
Consumers are urged to exercise caution when dealing with Hollywood Auto Brokers or any other auto dealership. It is important to conduct thorough research before making a purchase, including checking online reviews and contacting the Better Business Bureau (BBB).
BBB Rating
The BBB has issued an "F" rating to Hollywood Auto Brokers, citing multiple unresolved complaints and a failure to respond to the BBB's inquiries. This rating indicates that the dealership has a poor track record of customer service and is not recommended for business dealings.
Alternatives for Car Purchases
Consumers in search of a reliable car dealership are advised to consider reputable alternatives with a proven track record of customer satisfaction. Legitimate dealerships will provide transparent pricing, detailed contracts, and timely delivery of vehicles.
Avoiding Scams
To avoid falling victim to auto dealership scams, consumers should be aware of the following red flags:
- Dealerships that demand excessive down payments or full payment before delivering the vehicle.
- Dealerships that pressure customers into signing contracts without giving them time to read and understand the terms.
- Dealerships that refuse to provide a physical address or verifiable contact information.
- Dealerships that use high-pressure sales tactics or make unrealistic promises.
By following these guidelines, consumers can protect themselves from fraudulent auto dealerships and ensure a smooth and satisfying car-buying experience.
